Privacy Policy

Charred Wood Privacy Notice
Our contact details
Name: Charred Wood
Address: Fenwick, Berwick upon Tweed Northumberland
Phone Number:0771 929 9963
E-mail:charredwooduk@gmail.com

What type of information we have
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Photographs sent for customised artwork

How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To communicate with you
To deliver goods ordered

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by emailing us on charredwooduk@gmail.com
(b) We have a legitimate interest.
What we do with the information we have
We use the information that you have given us in order to supply you with services and products only. We only use your contact details to communicate with you and deliver the requested information and goods to you. We may contact you by e-mail, post, text message or telephone.
We do not store credit card details and we do not share customer details with third parties.

How we store your information
Your information is securely stored on www.charredwooduk.com
We keep names and addresses for 12 months. We will then dispose your information by deleting all digital correspondence.

Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at charredwooduk@gmail.com if you wish to make a request.

 

How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113